Hpwinn takes every user's privacy seriously. This document clearly explains how we collect, use, store and protect your personal data – all in accordance with industry best practices and Malaysia's legal requirements.
Six core principles that shape how we manage user data
All data transmitted between your device and hpwinn servers is protected with 256-bit SSL encryption — the same standard used by global banking institutions.
Hpwinn has never and will never sell users' personal data to third parties for marketing purposes or any other commercial purpose.
You may request access to, correction of, or deletion of your personal data at any time. User rights are fully respected without unnecessary questions.
Data is stored on servers protected by multi-layered access controls, encryption of data at rest, and regular security audits.
Hpwinn's data management practices are designed in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and global industry standards.
Any changes to this Privacy Policy will be communicated to all active users via in-platform notifications and email with sufficient advance notice.
This Privacy Policy is published by hpwinn and applies to all users who access or use the hpwinn platform, whether through the website at hpwinn.pro, the iOS and Android mobile app, or any related digital channels operated under the hpwinn brand.
Hpwinn values the privacy of every member. We understand that your personal data is a trust you place in us, and we do not take this responsibility lightly. This document is written in plain language so you know exactly what we do with your information – without confusing legal jargon.
Hpwinn collects your personal data through several channels – directly when you register and use the platform, automatically as you browse the site, and in some cases from legitimate third-party sources.
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, ID number | Registration & KYC |
| Contact Information | Email address, phone number | Account registration |
| Financial Data | Payment methods, transaction records | Deposits & withdrawals |
| Technical Data | IP address, device type, browser | Automatically during use |
| Game Data | Betting history, game preferences | In-platform activity |
| KYC Documents | MyKad / passport copy, verification selfie | Identity verification process |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information, religious beliefs, or political views.
The personal data we collect is used for specific and legitimate purposes. hpwinn does not use your data for anything not stated here without first obtaining your consent.
Hpwinn does not sell users' personal data to any third party. However, in operating the platform, we need to share certain data with integrated service providers under limited and controlled circumstances.
Third parties that may receive user data within a limited scope are:
All third-party service providers working with hpwinn are required to sign a data protection agreement and may only use the data received for the specified purposes.
Hpwinn uses cookies and similar tracking technologies to enhance the user experience, maintain login session security and analyse platform performance.
| Cookie Type | Purpose | Active Period |
|---|---|---|
| Essential Cookies | Secure login, session authentication | Current session |
| Functional Cookies | Language preference, display settings | 30 days |
| Analytical Cookies | Understanding platform usage patterns | 90 days |
| Security Cookies | Suspicious activity detection | 7 days |
You can manage your cookie preferences through your web browser. Please note that disabling essential cookies may affect platform security features such as auto-login and session verification.
Hpwinn user data is stored within a secure server infrastructure featuring multiple layers of physical and digital protection. We use internationally certified cloud infrastructure providers with ISO 27001 security certification.
Key security measures we have implemented include:
Retention Period: Active account data is retained for the duration of the active account plus 7 years after account closure, in accordance with financial compliance requirements. Data that is no longer needed is securely deleted following established procedures.
As a hpwinn user, you have the following rights regarding your personal data. All requests will be processed within 14 business days of receipt:
Request a copy of the personal data we hold about you in a readable format.
Update or correct any inaccurate or incomplete personal data in our records.
Request deletion of your personal data, subject to legal retention obligations binding on us.
Object to the processing of your data for specific purposes such as direct marketing.
Request restriction of your data processing in certain situations permitted by law.
Receive your personal data in a structured, machine-readable format for portability.
Hpwinn is a platform designed exclusively for adults aged 18 and above. We do not intentionally collect or process personal data from children under the age of 18.
If we find that a child's data has been collected without valid parental or guardian consent, we will take immediate action to delete that data and close the relevant account. If you believe a child under your care has registered without authorisation, please contact us immediately.
The hpwinn platform may contain links or integrations with third-party services such as game providers or payment gateways. This Privacy Policy applies only to the hpwinn platform and does not cover the privacy practices of any third-party sites or services.
Hpwinn is not responsible for the content, privacy policies or security practices of any third-party websites or services you access through links on our platform. We encourage you to read the privacy policy of each service you use independently.
Hpwinn reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material changes will be communicated to active users through:
Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree, you may close your account before the amendment takes effect.
For any questions, concerns or requests related to this Privacy Policy or the management of your personal data, you may contact the hpwinn privacy team through the following channels:
We are committed to handling every privacy-related enquiry with seriousness and professionalism. Your trust is our priority, and we will always strive to ensure your personal data is handled responsibly at hpwinn.
Register your hpwinn account with confidence – your data is protected with the latest encryption and managed to the highest industry standards. Enjoy a safe and enjoyable gaming experience.